Global Consulting and Service From One Single Source

Olaf Textor Head of Business Field Customer Service

"Speed, reliability and efficiency – these are the current market requirements. At NETZSCH Pumps & Systems we offer our customers in all sectors service from one single source, whether they are industrial or municipal plant operators. Our global service network of experts offers the best conditions for optimum pump and system service.  After the pump is commissioned, we do not leave our customers on their own, providing them with support, from advice and maintenance."

Olaf Textor
Customer Service Manager

Worldwide service and support for your pump or system

In the region for the region - benefit from the network of a global player at your location

We support you from consultation and maintenance to the repair and modernisation of your pump. In our central warehouse in Waldkraiburg, we keep more than 10,000 NETZSCH original spare parts on call, which our customers can also request in an emergency around the clock.

Regardless of where you arelocated, we are there for you:

  • Almost 2,000 NETZSCH employees
  • 176 service locations worldwide 
  • Service from food to oil platform
  • Consulting
  • Laser alignment
  • Vibration measurement

Find the authorized service partner near you

Global availability of spare parts with NETZSCH quality

Original spare parts with NETZSCH manufacturing quality for all products are available worldwide with short delivery times - the right partner for the global player. If you order by 12:00 o’clock, your spare parts will be ready for shipment on the same day! A highly-motivated team of experienced experts are available to answer your queries and deal with your spare parts orders.

We are there for you 24 hours a day

Service Hotline, Spare Parts Service, Technical Service, Emergency Service

Return Process of spare parts at NETZSCH Pumps & Systems

We have defined an appropriate return process for the shipment of spare parts or machines that have come into contact with media and the sending of media samples for tests. This procedure serves to protect our employees and the environment from harmful exposure when handling hazardous substances. For this reason, we ask you to fill out the form entirely in any case before sending it to us. 

Download delivery request

Registration of the Return at NETZSCH Pumps & Systems

Step 1: Registration of the return

  • What should be returned (machine, parts, accessories, etc.)?
  • What is the reason (description of the error pattern)?
  • Observance ot the saftey data sheet
  • Filling out the delivery request 
Assessment of the Return by the NETZSCH Service Team

Step 2: Assessment by NETZSCH

Verification of the delivery request by the NETZSCH service team: 

  • If the verification is positive, the RMA number will be sent to you with return instructions 
  • In other cases, an individual assessment of the situation will be made (e.g. planning an on-site service visit)
Returning the Machine to the NETZSCH Service Team

Step 3: Returning the machine

Sending the machine to the NETZSCH service department in Waldkraiburg for troubleshooting. 

Maintenance and Repairs
Authorized Service Partners
Technical Training
Technical Information